. We do not ship to Brazil. FAQ about TimelessMessage message-in-a-bottle romantic and nautical gift idea for birthday greeting, anniversary and novelty cards and gifts.

 

Weather Delays and Shipping

Timeless Message cannot foresee or be responsible for adverse weather conditions
which may affect delivery of your package. Delivery guarantee does not apply to packages delayed by disruption of the transportation
network or inclement weather.
_____________________________________________________________________________________________________________________________
TRACKING YOUR PACKAGE

For the most up-to-date package status information, please use the Tracking tab at
USPS.com and enter your tracking number to find exactly where in the transit process your package currently is.
_____________________________________________________________________________________________________________________________

Timeless Message accepts Visa, MasterCard, Star Cards and Debit/Credit cards.

Timeless Message is not responsible for any typographical errors you may make on personal
messages you create or typographical errors you provide to us for shipping.
PLEASE check your spelling for accuracy
to avoid any disappointments or delays.

Please ensure complete addresses are given, i.e., building, suite, room, or apartment number.
There is a $10.00 fee for incorrect addresses given at the time of purchase.
This fee will be charged to the credit card number given at the time the product was ordered
on-line if an incorrect address was given.

If you cancel your order prior to shipping there will be no charge. If the gift has been shipped
at the time you cancel we will not be able to provide a refund.


Please Read Before Choosing Your Shipping OptionShipping Options
*No Order Ships Out The Same Day it Is Received*
If you would like for a package to ship the same day it is received
Please call 434-724-4345. There will be an additional $10 charge.
Our Daily Order Deadline is Midnight Pacific Standard Time
Any orders placed Monday thru Friday by midnight will
Ship out the next business day.
Any orders placed on Friday, Saturday or Sunday,
Will not be shipped out until the following Monday
.

Multiple Shipping Addresses

A separate order must be placed for each gift recipient
If you have a large number of orders please phone us at 1-434-724-4345
or via e-mail at service@timelessmessage.com
Shipping to APO/FPO and P.O. Box Addresses

NOTE: For APO/FPO shipping purposes
your destination country is United States.

If you wish to ship to an APO/FPO address
please choose Option J.

If you wish to ship Express to a PO Box address ONLY
please choose Option K.

The US Postal Service does not provide
a money-back guarantee for delivery due to possible customs delays.


Standard and Express Shipping Options

The following shipping options are guaranteed for delivery within the Continental US
to businesses by 5:00 pm, and residences by 7:00 pm Monday thru Friday.

If you have placed your order by the order deadlines as indicated.
We cannot guarantee delivery on a specific day, since there is a slight possibility
that it will arrive earlier (the next business day).
Our courier will deliver on Saturday to most commercial and residential areas.

 

A $7.99 — 2-3 Day Shipping. A $15 Value (business days) Delivery to Continental US
Guaranteed delivery to businesses by 5:00 p.m., and residences by 7:00 p.m., within 1-5 business days, if you have placed your order Monday thru Friday before the 7pm Eastern Standard Time order deadline. We cannot guarantee delivery on a specific day, since there is a slight possibility that it will arrive earlier. Example: If order placed on Monday (before 7pm EST), it ships on Tuesday and will arrive no later than the following Tuesday.

Package Order DatePackage Shipping Date
Monday by 7pm ESTships Tuesday, arrives by following Tuesday
Tuesday by 7pm ESTships Wednesday, arrives by following Wednesday
Wednesday by 7pm ESTships Thursday, arrives by following Thursday
Thursday by 7pm ESTships Friday, arrives by following Friday
Friday anytimeships Monday, arrives by following Monday
Saturday anytimeships Monday, arrives by following Monday
Sunday by 7pm ESTships Monday, arrives by following Monday

B $6.99 — 3 Day (business days) Delivery to Continental US
Delivery to businesses by 5:00 p.m. within 3 business days. Order deadline is 7pm EST. See schedule below.

Package Order DatePackage Shipping Date
Monday by 7pm ESTships Tuesday, arrives Friday
Tuesday by 7pm ESTships Wednesday, arrives Monday
Wednesday by 7pm ESTships Thursday, arrives Tuesday
Thursday by 7pm ESTships Friday, arrives Wednesday
Friday anytimeships Monday, arrives Thursday
Saturday anytimeships Monday, arrives Thursday
Sunday by 7pm ESTships Monday, arrives Thursday

C $19.99 — 2 Day (business days) Delivery to Continental US
Order deadline is 7pm EST. See schedule below.

Package Order DatePackage Shipping Date
Monday by 7pm ESTships Tuesday, arrives Thursday
Tuesday by 7pm ESTships Wednesday, arrives Friday
Wednesday by 7pm ESTships Thursday, arrives Monday
Thursday by 7pm ESTships Friday, arrives Tuesday
Friday anytimeships Monday, arrives Wednesday
Saturday anytimeships Monday, arrives Wednesday
Sunday by 7pm ESTships Monday, arrives Wednesday

D $34.95 — Standard Overnight Delivery to Most of Continental US
Place your order by 7pm EST to ship the next business day. Overnight delivery by 5:00 p.m. if you have placed your order Monday thru Friday before the 7pm EST order deadline. Please use the chart below to schedule your package to arrive on your desired day. (Note: Some remote or rural areas are a 2 day guarantee and we have no way of knowing at the time the order is placed if your address is a one day or two day service.)

Package Order DatePackage Shipping Date
Monday by 7pm ESTships Tuesday, arrives Wednesday
Tuesday by 7pm ESTships Wednesday, arrives Thursday
Wednesday by 7pm ESTships Thursday, arrives Friday
Thursday by 7pm ESTships Friday, arrives Monday
Friday anytimeships Monday, arrives Tuesday
Saturday anytimeships Monday, arrives Tuesday
Sunday by 7pm ESTships Monday, arrives Tuesday

S $36.95 — Saturday Delivery (if submitted by Wednesday by 7pm EST)
Our courier will deliver on Saturday to most commercial and residential areas if you have placed your order no later than Wednesday before the 7pm EST order deadline. Some rural areas may not be available and we will contact if it isn't or if there is a surcharge and give another option.

FS $49.95 — Saturday Delivery (if submitted by Thursday by 7pm EST)
Our courier will deliver on Saturday to most commercial and residential areas if you have placed your order no later than Thursday before the 7pm EST order deadline. Some rural areas may not be available and we will contact if it isn't or if there is a surcharge and give another option.

E $43.95 — 2 Day (business days) Air to Alaska or Hawaii
Delivery within 2 business days to most major markets, if you have placed your order Monday thru Friday before the 7pm EST order deadline.

We cannot guarantee delivery on a specific day, since there is a slight possibility that it will arrive earlier. Example: If order placed on Monday (before 7pm EST), it ships out on Tuesday and delivery will be no later than Thursday.


International Shipping
We ship to many countries internationally. The shipping prices listed sometimes
do not reflect duties and customs fees and in some cases certain fees are charged at time of delivery.
Delivery time may be delayed due to customs verification.
Please understand fees at delivery and delays cannot be foreseen or controlled.

G $79.00 — 2-3 Day (business day) Air to Canada or Puerto Rico
Your Timeless Message may arrive within approximately 2-3 business days Monday thru Friday, to most major markets, but may take longer depending on the delivery area and customs requirements. This service is NOT guaranteed to be there within a certain number of days, nor for a specific delivery day.

H $149.95 — Worldwide Express to the Rest of the World
Your Timeless Message may arrive within approximately 2-10 business days Monday thru Friday, but may take longer depending on the delivery area and customs requirements. This Service is NOT guaranteed to be there within a certain number of days, nor for a specific delivery day due to customs.

Please Note: There may be additional surcharges for delivery—due to outlying rural areas. There are no refunds available when using this shipping option.

J $8.95 — US Postal Priority Service to APO/FPO (Military), PO Boxes (within Continental US), Guam, Puerto Rico, and US Virgin Islands
Your Timeless Message may arrive within 2-10 business days US, if you have placed your order Monday thru Friday before the 7pm EST order deadline. The US Postal Service cannot guarantee delivery due to possible customs delays. APO and FPO locations can take weeks due to the military transporting these packages therefore we have no exact estimated time for delivery, average is about 10-14 days depending on locations. If you have special shipping needs please contact us.


REPLACEMENT POLICY:

Due to the personalized nature of this gift, Timeless Message will only replace the gift
if it is delivered damaged. Upon receipt of the damaged item the recipient should
phone us at 1-434-724-4345 and we will send out a replacement for the broken item.
The recipient should replace the damaged gift into its original packaging, as a courier will
pick up the damaged product for return.

Timeless Message and our shippers will not be responsible for delay in deliveries due to inclimate
weather, natural disasters, or equipment/systems malfunctions.
Please forward any questions or concerns via E-mail to service@timelessmessage.com


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By accessing or using this site, you acknowledge and agree to the disclaimers, terms,
and conditions set forth below. Please read the following carefully:

 

Copyright
All materials incorporated in or accessible through this site, including, without limitation,
text, photographs, images, graphics, illustrations, logos, button icons, software, site development
and all content, along with compilation, collection, arrangement, and assembly thereof (including the
look and feel of this site), are protected by United States and international copyright laws, and
are owned or controlled by Timeless Message. Any use of these materials, including any
copying, reproduction, modification, sale, distribution, transmission, republication, downloading,
display, posting, performance, or other exploitation thereof by any means or medium without the
prior written permission of Timeless Message, or their writers is strictly prohibited.
Disclaimers
Timeless Message reserves the right to refuse to send any custom written letter due to inappropriate
language or content. Timeless Message is not responsible for any custom written material or its
content not written by writers provided by Timeless Message or their writers.
Timeless Message is not responsible for spelling or grammatical errors used in custom messages or shipping addresses.

Although this site is accessible worldwide, not all products or services discussed or referenced herein
are available to all persons or in all geographic locations. Timeless Message reserves the right to
limit, in its sole discretion, the provision and quantity of any product or service to any person or
geographic area it so desires. Any offer for any product or service made in or through this site is void where prohibited.

Timeless Message reserves the right to refuse any order for any reason.
Orders may be delayed or
canceled if Timeless Message is not given completely accurate information and/or is unable to
contact the person who has placed the order and/or is the primary cardholder for the order.
We reserve the right to make changes to this site and these disclaimers, terms, and conditions at any time without prior notice.
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Timeless Message Privacy Policy We acknowledge the importance of protecting the privacy of our customers. The information we
collect is used, with your consent, to contact you with updates to our web site or new product
information. Timeless Message will not share any information obtained on this site with any
other company or sell information obtained on this site to any company or marketing group
external to Timeless Message. The Timeless Message Preferred Customer Program requires registration using a login and
password for access. Information obtained from registered users of this area may also be used
to provide those users Timeless Message information or updates.
Timeless Message reserves the right to amend the privacy policy at any time with or without notice.
Please check back in the event of changes. Your use of our services on-line constitutes your agreement to this Privacy Policy.


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Question:
What if my Timeless Message is received damaged.

Answer:
Report any damages to us via service@timelessmessage.com
or call us at 1-434-724-4345 Monday through Friday.


Question:
How do I order more than one Message in a Bottle at a time?

Answer:
Each order must be processed and charged separately. In the future we plan to add a
feature allowing you to make multiple purchases with one charge at checkout.
Stay tuned for upcoming features.
Question: Can I get a tracking number for my shipping service?

Answer: Yes and No. We use USPS.  You will receive an auto-reply e-mail
from USPS when your package ships which will include your tracking number.
Once you obtain your tracking number you can track your order by going directly to USPS.com
and enter your tracking #

If your package is going to a P.O. Box or APO/FPO address and you have paid extra for Express Mail,
We will have a tracking number. If you have selected the Standard Priority Shipping, no tracking number is available.
For further clarification on shipping, please see our Shipping Policy.


Question:
Can I type my custom message in all capital letters?

Answer:
No, please do not type your message in all caps. The font that we use is a very elegant font
and when all caps are used it is extremely hard for the recipient to read. You should emphasize your
words by capitalizing the first letter of a word-this makes it more pleasing to the eye.


Question:
Do you ship overseas?

Answer:
We ship to most countries. We send to most countries via USPS Postal Service.
If you want to find out if we can ship to your recipient's country, please e-mail us at recipient and we will be happy to let you know. Please include postal codes as required.


Question:
What is the purpose of me having a "Login" and "Password"?

Answer: The login and password allow repeat customers to receive an automatic discount.
We use an auto reply e-mail that provide customers their login information to save for future
visits to our site. We have a large number of members who send our gifts regularly and they
automatically receive a 10% discount after their second purchase.


Question
:
Is my name on the return address?


Answer: No. The return address is a Fulfillment Center so that the recipient
will not know who sent the gift. Your recipient will not know what it is, or who sent it
until they actually unscroll the message
.

Question:
Can I send a Timeless Message anonymously?

Answer:
Yes. Timeless Message keeps the identity of the sender anonymous.



Question:
Can I have a gift delivered on Saturday?

Answer:USPS delivers to a number of locations on Saturday, however we cannot provide an absolute guarantee.


Question:
I have not yet received e-mail confirmation of order, nor the shipping info such as
tracking number so that I may monitor the arrival date
.


Answer:
If you are using AOL or any other browser that blocks SPAM e-mail you may not receive
our notifications, even though you request this information. We hope to have our on-line tracking
implemented in the near future


Question:
Is there a way that I can have the bottle delivered on a specific date or does that
just depend on me placing my order and selecting overnight or two day delivery etc?


Answer: If you want your gift delivered on a certain date you may select the overnight option, the two or three day delivery option,
or the Ground option if you are ordering far enough in advance.

NOTE: All orders received Monday through Friday by Midnight PST, are processed and shipped the next business day according to your shipping option.
Orders received after Midnight on Thursday, are shipped the following Monday.
For more information concerning shipping, please see our shipping and handling policy

 


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